Delivery & Returns
Delivery times will vary depending on the item purchased. We will inform you of estimated delivery time at the time of purchase, but during particularly busy periods we may experience delivery delays. If we are experiencing any delays, we will inform you via email.
If you have any questions or concerns about your delivery, or need to change the delivery address, please email firstname.lastname@example.org.
All requests for cancellations or changes must be made within 24 hours of your order being placed. Unfortunately we cannot accommodate any requests made after this time, as the artwork will have been sent to our framing partner or will have been packaged ready to be shipped to you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You have 90 days from the time of receiving a notification of shipping fulfilment to let us know you if you do not receive your order. After this 90 day period, we are no longer able to track items and can not be held responsible for missing items.